Shipping & Returns

How orders travel, how long they take, and what happens if something arrives wrong.

Orders are packed in paper or reused packaging to keep waste to a minimum.
Single bars and smaller orders travel in an envelope mailer with honeycomb padding for protection.
Larger orders, such as bundles, are packed in a mailer box instead.

Orders are processed within 1 to 3 working days once your payment has been confirmed. We don't process or ship on weekends or public holidays.
Delivery times count from the day your order is dispatched, and you'll receive an email with tracking details when it ships.
West Malaysia: 3 to 5 working days.
East Malaysia (Sabah, Sarawak & Labuan): 5 to 8 working days.
Delivery times are estimates, not guarantees. Courier delays and other circumstances outside our control can affect them.
Please double-check your address at checkout. We can't be responsible for delays or non-delivery caused by an incorrect or incomplete address.
We ship within Malaysia only for now. If you're outside Malaysia, email us and we'll explore options together.

West Malaysia: RM6. Free shipping on orders of RM100 and above.
East Malaysia (Sabah, Sarawak & Labuan): RM15. Free shipping on orders of RM150 and above.
Free shipping is based on your order total after any discounts.

Our bars are handmade, small-batch personal care items. For hygiene reasons, we can't accept returns or exchanges for change of mind.
If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos of the item and its packaging. Please keep the packaging until we've sorted it out.
We'll reply within two working days and, once we've verified the issue, offer a replacement or a refund. If you'd like to claim from the courier, we'll take care of that for you.
We don't offer exchanges. If you'd prefer a replacement to a refund, we'll arrange it once you've covered the shipping for the replacement parcel. If we sent the wrong item, we'll cover that shipping.
Refunds are made by bank transfer to the account you paid from within 5 working days of approval. When a refund is due because of our error or a faulty item, it includes the shipping you paid.
You can cancel before your order is dispatched. Email us as soon as possible with your order number.

If your order hasn't arrived within the estimated time, or tracking shows it as delivered but you haven't received it, email us or message us on Instagram with your order number.
You don't need to contact the courier yourself. We'll look into it with them and, if the parcel is lost, send a replacement or refund you.