Shipping policy
Shipping Policy
Last updated: 30 September 2026
How your order travels, and what to expect once it's on its way. For returns and refunds, see our Refund Policy.
How we pack
- Orders are packed in paper or reused packaging to keep waste to a minimum.
- Single bars and smaller orders travel in an envelope mailer with honeycomb padding for protection.
- Larger orders, such as bundles, are packed in a mailer box instead.
Where we ship, and how long it takes
We ship within Malaysia only for now. If you're outside Malaysia, email us and we'll explore options together.
Orders are processed within 1 to 3 working days once your payment has been confirmed. We don't process or ship on weekends or public holidays. Delivery times below count from the day your order is dispatched, and you'll receive an email with tracking details when it ships.
| Destination | Delivery time | Shipping |
|---|---|---|
| West Malaysia | 3 to 5 working days | RM6 |
| East Malaysia (Sabah, Sarawak & Labuan) | 5 to 8 working days | RM15 |
- Free shipping on orders of RM100 and above to West Malaysia, and RM150 and above to East Malaysia, based on your order total after any discounts.
- Delivery times are estimates, not guarantees. Courier delays and other circumstances outside our control can affect them.
Your delivery address
Please double-check your address at checkout. We can't be responsible for delays or non-delivery caused by an incorrect or incomplete address. If a parcel is returned to us because of an address problem, we'll contact you, and we can send it again once the additional shipping cost is covered.
Ownership of your order, and responsibility for it, passes to you once it's delivered to the address you gave us.
Late or lost parcels
Couriers occasionally run late. If your order hasn't arrived within the estimated time, or tracking shows it as delivered but you haven't received it, email us or message us on Instagram with your order number. You don't need to contact the courier yourself. We'll look into it with them and, if the parcel is lost, send a replacement or refund you.
Parcels that arrive damaged are covered in our Refund Policy.
Contact
lathrestudio@gmail.com or Instagram @lathre.co. We reply within two working days.